FAQs

Below are some common concerns of our customers and clients
before purchasing products or using our services.

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  • Technical + Theme Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can give us a call and speak with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 to 36 hours!

Product Questions

This system is designed to be used as a medium system, however it can still be used wetter or dryer if that is how you prefer to work. I prefer to almost paint with my coloured acrylic as it's so pigmented.

PI would suggest using it as a full system, but this is a completely universal product range so you could take whatever products you like and use them with your existing product sets if you so wished.

Yes the coloured acrylic are available in 8g sized pots but also we have a larger refill bag option where you can buy any empty pots you require separately or just refill what you already have.

There are a few ways that you can make your selection. You can use the contact form on the website, Call us, or leave a note attached to your order using the note facility on the order cart.

Future plans are constantly been reviewed, but rest assured we have big plans. Our products are continually been developed so there is lots of wonderful things still to come. You can rest assured though this will only happen when we are 100% sure we are offering you the highest quality product available.

Due to the difference in quality of the various camera's used and the actual display on your computer or mobile device they may appear to be a slight difference between what colour the product is and what is displayed in our website photographs. We try to get as close as representation as is possible to allow you to make your selections but if you are ever in doubt please check out the many photographs of completed nails on our instagram or facebook pages. We also offer the option to purchase a nail tip designed in your chosen colour for a very minimal price so you can see first hand what a product is like.
We also advise if this is your first order and you are still unsure if the shade/colour will be as pictured that you order a smaller quantity to try first so you are not disappointed.

Absolutely Yes, all these can be sent if required so please feel free to request a PDF.

Absolutely yes, we offer a complete fully matched system and you can purchase our official curing lamps right here on the store.

All our products go through a rigorous tesing process, both in house and by external technicians. We only sell products that we actually use ourselves in our own Salons

Technical + Theme Questions

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Unable to find satisfactory answers ? Contact Support

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