FAQs

Below are some common concerns of our customers and clients
before purchasing products or using our services.

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  • Bookings
  • Product Questions
  • Laser Treatments

Need Help?

If you have an issue or question that requires immediate assistance, you can give us a call and speak with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 to 36 hours!

Bookings

You can book online by selecting the services menu from above and choosing the option book online. Alternatively you can call in to the shop to make a booking or to see if we have available space to perform your service.

It is not always necessary to make an appointment but at busy times we may not be able to perform your service. You can book any service available online by choosing book online from the services menu above.

Product Questions

This system is designed to be used as a medium system, however it can still be used wetter or dryer if that is how you prefer to work. I prefer to almost paint with my coloured acrylic as it's so pigmented.

PI would suggest using it as a full system, but this is a completely universal product range so you could take whatever products you like and use them with your existing product sets if you so wished.

Yes the coloured acrylic are available in 8g sized pots but also we have a larger refill bag option where you can buy any empty pots you require separately or just refill what you already have.

There are a few ways that you can make your selection. You can use the contact form on the website, Call us, or leave a note attached to your order using the note facility on the order cart.

Future plans are constantly been reviewed, but rest assured we have big plans. Our products are continually been developed so there is lots of wonderful things still to come. You can rest assured though this will only happen when we are 100% sure we are offering you the highest quality product available.

Due to the difference in quality of the various camera's used and the actual display on your computer or mobile device they may appear to be a slight difference between what colour the product is and what is displayed in our website photographs. We try to get as close as representation as is possible to allow you to make your selections but if you are ever in doubt please check out the many photographs of completed nails on our instagram or facebook pages. We also offer the option to purchase a nail tip designed in your chosen colour for a very minimal price so you can see first hand what a product is like.
We also advise if this is your first order and you are still unsure if the shade/colour will be as pictured that you order a smaller quantity to try first so you are not disappointed.

Absolutely Yes, all these can be sent if required so please feel free to request a PDF.

Absolutely yes, we offer a complete fully matched system and you can purchase our official curing lamps right here on the store.

All our products go through a rigorous tesing process, both in house and by external technicians. We only sell products that we actually use ourselves in our own Salons

Laser Treatments

Yes and No, all laser treatments require a pre service consultation which you can book online and once this is completed you may then book the appropriate service online. Any booking made for a service without completing a pre service assesment will be used to carry out an assessment appointment.

Unable to find satisfactory answers ? Contact Support

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