Privacy Policy
Incandescent Shine Ltd will always do everything possible to protect your personal information. The latest legislation regarding the safety and protection of your data online will help to make your interaction with all reputable websites as safe as possible and the Incandescent Shine Ltd. is no exception.
This Privacy Policy is reviewed regularly to ensure that your data is kept safe and you get every opportunity to manage the data you give us, if after reading this policy you are still unsure about the data we hold or how we use that data please just drop us a message and we will be happy to clarify your concerns.
This rest of this policy will explain how we collect data when you communicate or transact with us, whether you are a regular customer or a one-off visitor, it gives you an explanation of everything we do or don’t do with your details.
YOUR INFORMATION – WHAT WE COLLECT, WHEN AND WHY
When you interact with us, we gather things like your name, your email details, delivery and billing addresses,
phone
number etc.. This might be when you place an order, create an account, sign up for a discount or a newsletter or
enter
one of our competitions.
When you visit our website, we use cookies which automatically collect your internet protocol address which generates a log file. (See more about cookies below.) This information is used by our technical team to manage our site generally and to research how people use the site, how they arrive at the site, whether there are any issues with the layout or functionality and generally help them to provide you with a smooth experience. No personal details other than your IP address are viewed when undertaking this activity.
Rest assured, we only look at the information that’s necessary to carry out our business, and deliver the service you’ve requested.
When you make a purchase from us, we will only ever hold details that are required in order for you to
reference back to a purchase or service.
Name & Address
– to send you your purchases.
Email address
– to send you order confirmations, updates, delivery progress and refund updates. We would also use your email address for marketing bulletins, newsletters etc. if you opt-in to receive these.We will send you, from time to time, service emails which are designed to give assistance following your interactions with the website. These are personalised emails, specifically for you and separate from our newsletters. If you wish to stop receiving these, you can unsubscribe by clicking the link provided at the base of each email.
Phone number
– to send update texts regarding delivery information. We will never use your phone number for any other purpose.
Password
– this is your unique security to access your account, your orders, your account preferences and to enable you to edit as and when you wish.
Payment
- If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Incandescent Shine Ltd have no access to and will not use your card details in anyway.
WHAT WE DO WITH YOUR INFORMATION
Keeping limited information about you and your preferences, allows us to offer the smoothest possible service when you visit our site or communicate with us. For example, this could be placing an order, querying something through customer service, or us sending you a discount code or promotion. It also allows us to speed up payments as we are able to quickly establish we know each other and have transacted before. If you do order from us, your data allows us to keep you up to speed on where your order is and arrange a delivery or return. Certain details you share with us enable us to tailor-make our communications to you and make sure we are telling you about things we believe you are interested in.
If you use social media, such as Facebook, Instagram, Twitter etc., we might occasionally use information available from those external sources to show you ads we think will be relevant to you, based on your interaction with us. This only happens if your security settings permit it and although there is no escaping ads on these platforms completely, you can manage what adverts are shown to you in your privacy and ad settings within your social media accounts.
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication (with your consent), surf the website, or use certain other site features in the following ways:
- To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no
longer like to receive communications
of this type please contact us or follow the link within the e-mail.
If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. - Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Lastly, knowing about our genuine customers, helps us detect and reduce fraud and credit risk.
SAFE & SECURE
Incandescent Shine Ltd. will never share, sell, rent or trade your personally identifiable information to any third parties without your prior consent.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Our site is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our
products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application.
The networks are all secured and your personal details are contained within these networks.
Access is only given to
a small number of people who need to see it in order to fulfil your requests.
It is sometimes necessary for us to allow another company to access your data in order to perform services on our
behalf, for example this could be a payment platform or a delivery company.
We make sure anyone who provides a service for Incandescent Shine Ltd meets our standards for data security and
they commit to not using your data for anything other than we have
requested in order to complete our service to you.
If we run a competition via a third-party organisation or advertise, we will only involve your data if you have agreed to that. The organisations we use are always selected with the most care to ensure they operate completely within the guidelines specified by the relevant authorities and have the same level of security and integrity that we do.
Like all organisations, Incandescent Shine Ltd is bound by the law and if required to do so. For example, when requested by the police or a regulatory or government authority investigating illegal activities we would have to share your information.
Incandescent Shine Ltd. is not responsible for the privacy notices and practices of other websites even if accessed
using links from incandescent-shine.com, but you can rest assured that
Incandescent Shine Ltd will operate to the highest possible standards and endeavour to protect you.
It is highly
recommended that you check the privacy policy of each website you visit.
We implement a variety of security measures to maintain the safety of your personal information. Your personal
information is contained behind secured networks and is only accessible by a limited number of persons who have
special access rights to such systems, and are required to keep all the information confidential.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to
the extent
necessary to allow them to perform the services they provide to us.
However, certain third-party
service
providers, such as payment gateways and other payment transaction processors, have their own privacy
policies in
respect to the information we are required to provide to them for your purchase-related
transactions.
For
these providers, we recommend that you read their privacy policies so you can understand the manner in which
your personal information will be handled by these providers.
In particular, remember that certain providers may
be
located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to
proceed with a transaction that involves the services of a third-party service provider, then your information may
become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are
located.
As
an example, if you are located in Canada and your transaction is processed by a payment gateway located in the
United States,
then your personal information used in completing that transaction may be subject to disclosure under
United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a
third-party
website or application, you are no longer governed by this Privacy Policy or our website’s Terms of
Service.
COOKIES
To make this site work properly, we sometimes place small data files called cookies on your device. Most
websites do this too.
Cookies cannot give us access to your computer or to information beyond that which you
provide us.
Cookies will not damage your computer.
Your cookie settings can be updated here Cookie Settings
WHAT ARE COOKIES?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
HOW DO WE USE COOKIES?
Our store, managed by Shopify, uses cookies to let you perform authenticated actions like signing into your personal account. Additionally cookies may be used for advertising purposes.
HOW TO CONTROL COOKIES
You can easily control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
By using our site, you consent to our privacy policy and the use of cookies.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to
turn off
all
cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each
browser
is a
little different, so look at your browser Help menu to learn the correct way to modify your cookies. If
you turn
cookies
off, you won't have access to many features that make your site experience more efficient and some of
our
services
will
not function properly. However, you can still place orders over the telephone by contacting customer
service.
WHAT DO WE DO WITH COOKIES?
Essential Cookies
We use cookies where they are essential for the operation of the Website, for example to remember that you are signed in to the Website.
Session Cookies
We use cookies to allow the Website to uniquely identify your browsing session on our Website, which allows us to coordinate this information with data from our Website server.
Analytics Cookies
We use “analytics” cookies. These, along with other information, allow us to calculate the aggregate number of people using the Website and which features of our Website are most popular. We use this information to improve the Website. We do not generally store any information that you provide to us in a cookie.
Social Media
We use cookies to personalise your interaction with social media, such as Facebook, Twitter, Instagram and Google+. Such cookies recognise users of those social media sites when you view social media content on our Website. They also allow you to quickly share content across social media, through the use of simple ‘sharing’ buttons.
WHAT COOKIES DO WE USE ON OUR WEBSITE?
Facebook (non-essential)
Facebook cookies enables us to track the effectiveness of our Facebook advertising campaigns and also permits us to display adverts — both new and ‘retargeted’ — to Facebook users who visit our website. For more information about Facebook cookies please see https://www.facebook.com/policies/cookies/
Google Analytics (Non-essential)
Google Analytics' cookies enable us to store information such as the time you visit our Website, whether you have visited before and the website that you visited prior to visiting our Website. For more information about Google Analytics please see: http://www.google.com/intl/en/analytics/privacyoverview.htmlShopify (essential and non-essential)
Our website is built using Shopify - this platform uses a variety of cookies which can be viewed here.
Shopify Cookie Policy
Many of
these
cookies
are essential to make sure the site works as expected and keeping it secure.
Shopify also uses Analytics and Performance cookies to collect information about how visitors interact
with our
site. These cookies are non-essential.
For full details please see above link
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of
residence,
or that you are the age of majority in your state or province of residence and you have given us your
consent to
allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes
and
clarifications will take effect immediately upon their posting on the website. If we make material
changes to
this
policy, we will notify you here that it has been updated, so that you are aware of what information we
collect,
how
we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired
or
merged
with another company, your information may be transferred to the new owners so that we may continue to
sell
products
to you.
YOUR RIGHTS
Under the Data Protection Act and the General Data Protection Regulations, you have many rights to enable you to
control
how organisations use and control your data. These include:
- The right to be informed
- The right of access
- The right of rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- The right not to be subject to automated decision-making including profiling
You also have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office. Contact details and further information on data protection regulations and laws can be found at https://ico.org.uk/for-the-public.
HOW CAN YOU MODIFY, REMOVE OR OPT-OUT OF INFORMATION HELD
To modify your e-mail subscriptions or to remove your account, please let us know by contacting us either in writing
at
Incandescent Shine Ltd.
1 Elmfield Avenue
Huddersfield
West Yorkshire
HD3 4SQ
or by filling in the contact us form on the website. Currently found at the bottom of this page or in the About Us section here
Please note that due to email production schedules you may receive any emails already in production, but your details will be removed within 30 days of receipt of the request.
To delete all of your online account information from our database, sign into the "My Account" section of our
site
and click delete.
Please note that we may retain
information
about an individual sales transaction in order to service that transaction and for legal HMRC record-keeping
requirements after which time it will be deleted.
OUR PROMISE TO YOU
No organisation can promise 100% security as we cannot anticipate what advances there will be in unscrupulous computer hacking, viruses etc., but you can rest assured that Incandescent Shine Ltd will operate to the highest possible standards and endeavour to protect you.
LET US KNOW
If you have any comments or concerns about this policy or any other area of our website, please do not hesitate
in contacting us by filling in the contact us form on the website.
Currently found at the bottom of this page or
the
About Us section Contact Us Here
We welcome your questions, comments, and concerns about privacy. Please feel free to send us any and all feedback pertaining to privacy, or any other issue in general.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
UPDATES TO THIS POLICY
Any changes made to this policy will be posted on this page.
This policy was last updated 11th October 2019
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